0. What does the word
GSM stand for?
1. What is the capacity of the SIM
(Subscriber Identity Module) card?
2. What are the benefits of the PIN
1 code?
3. What are the benefits of the PIN
2 code?
4. How can the PIN code be changed?
5. What are the benefits of the PUK
1 code?
6. What can I do if my SIM card is
lost or stolen?
7. How much am I being charged per
minute for my calls?
8. How much is the monthly fee?
9. How can I add a service
or cancel my subscription to a service?
10. How can I contact Syriatel Customer
Service?
11. How can I control my airtime?
12. Can I depend on my mobile counter
to calculate my airtime?
13. What does IVR stand for, and how
can I reach it?
14. What are the conditions for the
corporate subscription?
CALL BARRING
15. What are the calls that I am able
to restrict while activating the call barring?
CALL DIVERT
16. How can I make a Call Divert without
entering my cell phone menu?
17. Can I activate more than one Call
Divert mode at once?
CALL WAITING
18. How can I reject the waiting call?
POS:
19. Can I pay my bill during Fridays
& holidays?
20.What are the working hours
of your Syriatel POSs?
VMS:
21. How will I know that I have received
a message to my Voice Mailbox?
22 . Can I receive short messages
if my calls are diverted to my Voice Mailbox?
23 . How many messages can the mailbox
contains?
24 . How can I know the number and
the time of the calling party that left me a voice mail message?
25. How can I modify the welcome voice
mail message?
26. How can I change the password
of my mailbox?
SMS:
27. How can I activate the short message
service?
28. What is the SMS tariff?
29. How many characters can the message
contain?
30. Do I have the option to delay
the sending of my short message?
31. Do I miss a short message sent
to me if I am out of coverage?
32. Can I send an international SMS
if I don’t have an international access?
INTERNATIONAL ROAMING:
33. Can I use my Syriatel
line in any country?
34. Can I send SMS while roaming?
35. How can I call Syriatel customer
service while I am roaming abroad?
36. How can I choose a network in
the country I am roaming in?
37. How can I make a call while roaming?
38. Are roaming calls itemized
on my bill?
39. Does CLIP service work
while roaming?
40. How can I limit the calls
while roaming?
INTERNATIONAL SERVICE
41. How can I place
international calls?
42. What is the zone-roaming service?
43. How can I activate the zone roaming
service?
44. Can I make international calls
while I am in Lebanon or Jordan?
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0.What does the word GSM
stand for?
Global System for Mobile communications (GSM: originally from Groupe Spécial Mobile) is the most popular standard for mobile phones in the world. Its promoter, the GSM Association, estimates that 82% of the global mobile market uses the standard. Over 2 billion people use GSM across more than 212 countries and territories.
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1. What is the capacity of the SIM (Subscriber Identity
Module) card?
Your SIM card available memory can hold up to 250 numbers in your phone book in addition to 50 short messages in your message inbox.
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2. What are the benefits of the PIN 1 code?
The PIN or the Personal Identification Number 1 is simply a four-digit
access to the SIM and mobile. When you receive your SIM card and place
it into your handset you will not be able to access it without using your
(PIN). The default PIN code is usually “0000”. For modification
and personalization, you need to know the previously used active PIN number.
Entering the PIN code incorrectly three consecutive times will automatically
cause the blocking of the SIM card. To unblock your SIM card you will
have to enter the PUK (Personal Unblocking Key) code, which can be given
out by our customer service. For any additional assistance please contact
our Customer Service.
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3. What are the benefits of the PIN 2 code?
PIN 2 stands for Personal Identification Number 2, it enables subscribers
to get access to additional GSM services such as closed user group, call
cost, fixed number dialing…It may be modified and personalized as
long as the previously used PIN 2 code is known.
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4. How can the PIN code be changed?
To change your PIN 1 code, enter the following formula:
**04*Old PIN Code*New PIN Code*New PIN Code #
To change your PIN 2 code, enter the following formula:
**042-Old PIN Code*New PIN Code*New PIN Code #
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5. What are the benefits of the PUK 1 code?
The Personal Unblocking Key 1 code is used to unblock your SIM Card. Please
note that the improper entering of the PUK code seven consecutive times
will automatically cause damage to your SIM card. In this is the case
please contact our customer service at 111 from any Syriatel line or 093
222 111 from any land line, or simply visit any Syriatel Point of Sale.
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6. What can I do if my SIM card is lost or stolen?
If your SIM card is stolen or lost, please visit the nearest Syriatel
Point of Service or call our Customer Service at 111 or 093 222 111 to have
your SIM card suspended and to get a new one.
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7. How much am I being charged per minute for my calls?
Postpaid call tariffs are 4 SYP to a mobile, and 5 SYP to a landline
Prepaid call tariffs are 8 units (6 SYP) to a mobile, and 10 units (7.5 SYP) to a landline
8. How much is the monthly fee?
The monthly fee is 400 SYP.
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9. How can I add a service
or cancel my subscription to a service?
You can either request by:
- Calling our Customer Service on 111 from your Syriatel line or 093 222
111 from any other line.
- Visiting the nearest Syriatel point of service.
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10. How can I contact Syriatel Customer Service?
To contact our Customer Service, please dial 111 from any Syriatel line
or 093 222 111 from any other line.
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11. How can I control my airtime?
To acquire information on your current airtime, last bill, as well Aalami bill, kindly dial 101.
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12. Can I depend on my mobile counter to calculate
my airtime?
No, because the counter of your mobile operated on a second-basis while
our billing system on 101 operate on a minute basis.
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13. What does IVR stand for, and how can I reach
it?
IVR stands for Interactive Voice Response, and it can be reached by dialing
111 from any Syriatel line or 093 222 111 from any other line.
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14. What are the conditions for the corporate subscription?
For corporate subscription, you will have to submit the following documents:
- A completed subscription form
- A copy of the commercial registration of the company
- An official letter stating: the number of GSM lines, a contact person
for the company, the users’ names and a guarantee of payment from
the company
- A copy of the contact person’s ID
- A copy of the users’ ID
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Call Barring:
15. What are the calls that I am able to restrict
while activating the call barring?
By activating the call barring service, you can:
Bar all outgoing calls.
Bar all incoming calls.
Bar all international outgoing calls.
Bar all incoming calls while roaming.
Bar all outgoing international calls while roaming, except the calls placed
to Syria.
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Call Divert:
16. How can I make a Call Divert without entering
my cell phone menu?
To divert your calls in one of the following situations, enter the set
formula as the following:
- Unconditional: **21*(Area Code) Destination Number)#SEND
- No Reply: **61*(Area Code) Destination Number)#SEND
- When unreachable: **62*(Area Code) Destination Number)#SEND
- When busy: **67*(Area Code) Destination Number)#SEND
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17. Can I activate more than one Call Divert
mode at once?
Yes, you can activate simultaneously the call divert option when busy,
no reply and unreachable.
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Call Waiting:
18. How can I reject the waiting call?
To reject the waiting call you will have to dial 0 then send. Another
option is to ignore the incoming call for which the signal will automatically
stop after 30 seconds.
POS:
19. Can I pay my bill during Fridays & holidays?
Please click her to veiw
our points of service working hours & days
You can also pay through I-Pay voucher service
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20. What are the working hours of your Syriatel
POSs?
Please click her to view
our points of service working hours & days
21. How will I know that I have received a message
to my Voice Mailbox?
An SMS will be sent to your mobile informing you that you have a new voice
message. This message will also notify you on the last caller’s
number. To retrieve your messages, kindly dial 1777 from your Syriatel
line or 093 111 1777 from any fixed line.
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22. Can I receive short messages if my calls
are diverted to my Voice Mailbox?
Yes, because the messages are transferred through signal channels, while
the calls are transferred through voice channels.
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23. How many messages can the mailbox contains?
Your mailbox will store up to 15 messages of a 1 – minute duration.
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24. How can I know the number and the time of the calling
party that left me a voice mail message?
After listening to the recorded message, you will have to access the voice
mail menu by pressing the star button then 2 followed by 8.
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25. How can I modify the welcome voice mail message?
To change your welcome voice mail message, you will have to access the
voice mail menu by pressing the star button then 7 followed by 4.
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26. How can I change the password of my mailbox?
To change your password you will have to access the voice mail menu by
pressing the star button then 6.
27. How can I activate the short message service?
To activate the short message service, you will have to insert Syriatel
message center number: 009639311193. The service will be automatically
activated.
28. What is the SMS tariff?
The tariff of a short message sent in Syria is 4 SP, while the tariff
for sending a short message to any other country is 8 SP. Picture messages
will be charged according to the number of characters, keeping in mind
that picture message consist of more than 160 characters.
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29. How many characters can the message contain?
An English message can contain up to 160 characters. For Arabic message
the maximum character use id 70. Keeping in mind, that some mobiles have
the ability to send or receive more than the defined number of characters
in one message In that case the sending party will pay according to the
number of messages sent.
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30. Do I have the option to delay the sending of my short
message?
Yes, you have the option to specify when your message will be delivered
to the destination number. You can delay the sending of your message up
until 3 days. The timing has to be specified in hours. Please enter the
following formula before the body of your message:
-TIME0000+1
0000 standing for hours and minutes, while 1, 2 or 3 stands for the days after which you want your SMS to be sent.
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31. Do I miss a short message sent to me if I
am out of coverage?
No, once your reach a covered area you will receive your message, knowing
that the time frame for keeping the message in the network is 2 days.
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32. Can I send an international SMS if I don’t
have an international access?
Syriatel enables you to send and receive messages to any GSM network that
we have a roaming agreement with.
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International Roaming:
33. Can I use my Syriatel line in any country?
You will only be able to use your Syriatel mobile line in the countries
with which Syriatel has a roaming agreement. For additional information
concerning the countries in which you can roam, please contact our customer
service at 111 for any Syriatel line, or 093
222 111 from any fixed line.
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34. Can I send SMS while roaming?
You can send SMS while roaming, that is if the network you are using has
this feature.
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35. How can I call Syriatel customer service while I
am roaming abroad?
To contact our Customer Service while roaming abroad, please dial +963
93 222 111.
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36. How can I choose a network in the country
I am roaming in?
You have two options:
1) If your mobile is set to automatic network selection, your line will
automatically select the strongest network with which Syriatel has a roaming
agreement.
2) You can also select manually the desired network, keeping in mind that
Syriatel has to have a roaming agreement with the operator.
37. How can I make a call while roaming?
- When trying to reach a Syriatel subscriber, kindly dial: +963
9** GSM#.
- When trying to reach a MTN subscriber, kindly dial: +963-9** GSM
#.
- When placing a call to a fixed phone in Syria, kindly dial:
00963 + area code + fixed phone #.
- When placing a call to a subscriber in another network dial the network
code then the desired phone number, as if you are making a local call.
- When placing a call to a fixed phone in the roaming country, kindly
dial the area code followed by the desired number.
- When placing a call to another country, please dial the country code
then the area code followed by the desired phone #.
- When making a call to any other network outside the roaming country,
please dial the country code then the network code followed by the desired
GSM #.
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38. Are roaming calls
itemized on my bill?
Yes, all incoming and outgoing roaming calls are itemized on the subscriber's
bill.
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39. Does CLIP service
work while roaming?
Not necessarily. In some countries you will be able to identify the callers
while in some other countries you cannot.
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40. How can I limit the calls while roaming?
You can limit your calls by using the barring service.
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41. How can I place international calls?
To have international access on your mobile line, you will have to visit
personally any Syriatel POS and pay the international roaming deposit.
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42. What is the zone-roaming service?
The Zone Roaming service will allow you to roam in Lebanon, Jordan, Turkey,
Saudi Arabia and UAE without having to pay the international roaming deposit.
Nevertheless international access is a must for this service.
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43. How can I activate the zone roaming
service?
To activate the zone roaming service, kindly dial 1414. The service will
be active within 24 hours, keeping in mind that the activation of the
zone roaming service will cause the de-activation of your international
access and vice versa.
44. Can I make international calls while
I am in Lebanon or Jordan?
No, you will only be able to place calls in Lebanon or Jordan and to Syria.